Nordea ID device

If I lose my Nordea ID device, is my security compromised?

Yes. Keep your device in a safe place and don’t let other people use your device and codes (device PIN, response codes for logging in and signing). If your device is stolen or lost, or if you suspect fraud, you should lock the device immediately. Call 08–402 59 10 around the clock to lock your device.

Can I borrow a Nordea ID device that belongs to someone else?

No. The device is personal. It should be kept in a safe place and only you should use your device and codes (device PIN, response codes for logging in and signing). If your device is stolen or lost, or if you suspect fraud, you should lock the device immediately. Call 08–402 59 10 around the clock to lock your device.

How do I change the batteries?

The batteries are located under a cover at the back. They need to be changed if the device indicates low battery level. The batteries will last for about 5 years with normal usage. You need two AAA – 1.5 volt batteries.

Why is the display sometimes switched off?

This is to save batteries. Press OK or SCAN to start the device.

How do I change language?

• Press OK to start the device. 
• Press MENU and select 4 ”Select language”.
• Press 1 for English or 3 for Swedish.
• Press OK to confirm your choice.

How do I change my PIN?

If you remember your current PIN you can change it by following these steps:

• Press OK to start the device. 
• Press MENU and select 5 “PIN management”.
• The text ”Change PIN?” is shown on the display. Press OK.
• Enter your current PIN. Press OK.
• Enter a new PIN (4–7 digits) and repeat it.
• Press OK to confirm your PIN change.

I have forgotten the PIN for my Nordea ID device, and now it has been locked. What should I do?

If you enter the wrong PIN five times, the device will be locked. Call our customer service team on 0771–22 44 88. 

How do I unlock my Nordea ID device with a PUK code?

If you enter the wrong PIN five times, the device will be locked. You can unlock the device and select a new PIN using a PUK code. 

Please note: The method to unlock PINs with PUK codes will be available from June 2023. For support, please call our customer service on 0771–22 44 88.

What are the SCAN and MENU buttons for?

You press the SCAN button to read QR codes when you want to log in or confirm actions in our netbank, and also to confirm card purchases when shopping online. 

The MENU button opens a menu of options: 

• Login to identify over the phone.
• Sign to sign actions over the phone.
• Select language to change the language displayed by the device.
• PIN management to change PIN and unlock a device that has been locked.

How can I get a Nordea ID device?

You request a Nordea ID device by calling our customer service team on 0771–22 44 88.

Please note: You need a Nordea ID device if you don’t have a smartphone or if you for some other reason cannot use a Mobile BankID, which is the security solution we mainly recommend. If you have a Mobile BankID, you don’t need a Nordea ID device.