All banks are legally obliged to have information about their customers, and know how customers use certain banking services. As one of the largest banks in Europe, we take our social responsibility very seriously. We work to protect our customers, company, and society from criminal activities. Our efforts include countering money laundering, trafficking, drug dealing, terrorist financing, illegal arms trade, and tax evasion.

In personal conversations with our customers, through letters, and during logging into the Internet and app, we regularly inquire about their banking transactions. Not all customers are asked the questions at the same time, and the questions may vary.

We ask these questions due to legal requirements and our banks' social responsibility to combat criminal activity, which we hope you understand.

Be on your guard

Criminals might try to exploit you, but there are things you can do to help counteract crime. Never let anybody else use your bank account. Make sure your computer has proper protection. Be cautious with emails from unknown senders and those urging you to click links. 

Why we ask

We understand most customers are honest. However, to identify the few who are not, we must ask questions of everyone without exception. When you respond to our questions, you help us to prevent criminal activity.

We ask a series of questions when you become a Nordea customer. We continue to ask questions in our advisory services, at branches, in the Telephone bank, App, Internet bank, and by letter if necessary.

What we ask

Examples of information we might need relate to citizenship, place of birth and profession. If you have regular deposits into your account or use deposit machines, we want to know where the money comes from and we can request to know how your savings were accumulated. If a customer has regular transfers to or from abroad, we want to understand the reason. Everything you tell us is confidential, in accordance with the bank secrecy rules.

We never request, for example, personal codes, and we never send out e-mails with links that must be clicked on in order to proceed. The questionnaire we use in the Internet bank and Mobile bank is a proper page after login, and not a separate pop-up window; you can see from the security lock visible up in the URL field that the page is secure. If you have received a letter from us and are requested to log into the pageÖppnas i nytt fönster you can also see that the page is secure by the security lock up in the URL field. Click on the link to the right to read more about security and fraud (In Swedish).

Without information, we cannot help you

In the rare cases in which we do not obtain sufficient information from customers, we cannot provide them with certain banking services. To read more about why the banks have to ask, click on the link to the right to the Swedish Bankers’ Association web pages with information about money laundering.

Identity and authentication

In some cases, we may need documents that confirm your identity and address, such as your passport, driver’s licence or other official photo id card. If needed, we also request documentation about the registration of your company and verify that you have the right to represent the company. We might also need to ask whether you have a prominent public position, in public administration, etc.