All banks are legally obliged to have information about their customers, and know how customers use certain banking services. As one of the largest banks in Europe, we take our social responsibility very seriously. We work to protect our customers, our company and society at large from criminal activity, and we counteract money laundering, trafficking, drug dealing, terrorist financing, illegal arms trade, tax evasion, etc.
In personal conversations with our customers, though letters and following logging into the Internet and Mobile bank, we therefore continuously ask questions about our customers’ banking transactions. Not all customers are asked the questions at the same time, and the questions may vary.
We therefore ask these questions because it is a legal requirement and part of the banks’ social responsibility to counteract criminal activity, which we hope you understand.
Be on your guard
Criminals might try to exploit you, but there are things you can do to help counteract crime. Never let anybody else use your bank account. Ensure that your computer is properly protected, and be on your guard when receiving e-mails from unknown senders, or in which you are encouraged to click on links. Click on the link to the right to read more about security and fraud (In Swedish).