Identify yourself and sign assignments with the QR reader

You use the QR reader together with your bank card, credit card or login card from Nordea. The QR reader has a camera for reading the QR code for login and signing purposes in Nordea’s digital services and also for approving card purchases when shopping online.

You can also use the QR reader to identify yourself and to sign payments when you call Nordea’s customer service. 

Note! The QR-reader will be phased out during 2023. If you can't use a Mobile BankID you can use a Nordea ID device.

Who needs a QR reader?

You need a QR reader if you do not have a smartphone or if you for some other reason cannot use a Mobile BankID which is the security solution we mainly recommend. A Mobile BankID is free of charge and is used for login and signing purposes in most of Nordea’s digital services. 

You can easily download a Mobile BankID by using a personal code. For more information visit nordea.se/mobiltbankid (in Swedish). If you have a Mobile BankID, you do not need a QR reader.

Secure online card purchases with the QR reader

Nordea’s security solution has been made in collaboration with Visa and Mastercard and is called Visa Secure and Mastercard SecureCode, respectively. When you use it, you confirm your card purchase with the QR reader.

Is your QR-reader not working?

It could be locked because you haven't used it in a long time. We recommend that you use Mobile BankID instead. You can get it with your personal code. Get help with downloading Mobile BankID using your personal code at nordea.se/mobiltbankid (in Swedish).

If you need assistance you’re welcome to call us on 08-402 59 80, every weekday 8 am to 6 pm.

Log in with QR reader

  1. Start the card reader by inserting your card into the reader with the chip down.
  2. Scan the QR code which is displayed on the login page and press OK.
  3. Enter the card’s PIN and press OK.
  4. The QR reader generates a response code (nine digits). Enter the code in the response code field.

Sign in with the QR reader

  1. Start the card reader by inserting your card into the reader with the chip down. 
  2. Scan the QR code displayed on the signing page, verify that the content displayed in the reader is correct and press OK.
  3. Enter the card’s PIN and press OK.
  4. The QR reader generates a response code (nine digits). Enter the code in the response code field.

Identify yourself or sign using your phone

You can identify yourself and sign payments etc using the QR reader with voicemail and customer service.

  1. Start the QR reader by inserting your card into the reader with the chip down. 
  2. Press the MENU on the QR reader and select Login if you need to identify yourself or Sign if you need to sign your payments etc via the phone.
  3. The voice mail (or customer service agent) gives you a control code. Enter the code in the QR reader. Press OK.
  4. The text “KortPIN:” (card PIN) is displayed in the reader’s window. Enter the PIN for your card (Mastercard, Visa or login card). Press OK.
  5. The QR reader generates a response code (nine digits). Enter the code on your phone and press # to complete.